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Shipping Policy

Effective Date: October 20, 2025

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This Shipping Policy outlines the process, timelines, and responsibilities associated with the delivery of your one-time purchase of PNR products.

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1. Order Processing and Fulfillment

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Processing Location: All Bound Boxes are carefully packed, cursed (with good intentions!), and shipped from our fulfillment location in Ontario, Canada.

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Processing Time:

  • Orders are typically processed and prepared for shipping within 1 to 3 business days (Monday to Friday, excluding holidays).

  • You will receive a separate shipping notification email once your package has been picked up by the carrier.

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Shipping Carriers: We partner with trusted Canadian carriers to ensure reliable and efficient delivery:

  • Canada Post (primary domestic and international carrier)

  • Purolator (used primarily for expedited services within Canada)                       

2. Domestic Shipping (Within Canada)​

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At this time we only offer tracking numbers for expedited parcels. 

Parcels shipped with Canada Post may not include tracking numbers. 

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Standard Parcel

3 – 9 Business Days

Economical option for non-urgent delivery.

Expedited Parcel

2 – 5 Business Days

Balanced speed and cost.

Priority

1 – 3 Business Days

Fastest domestic service available.

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Shipping Rates: Shipping rates are calculated based on the weight and dimensions of your selected products, as well as your delivery address. The final cost will be displayed at checkout before payment. We currently offer flat rates based by price point, however this is subject to change without notice. 

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3. United States and International Shipping

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At this time we only ship within Canada.

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Sorry International Besties. 

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4. Incorrect Addresses, Lost Packages, and Damage​

 

Please ensure your shipping address is entered completely and accurately. If a package is returned to us due to an incorrect address provided by the customer, you will be responsible for the full cost of re-shipping the order.

 

Lost or Delayed Packages: Once the package leaves our facility and is scanned by the carrier (Canada Post or Purolator), the delivery is the responsibility of the carrier.

  • We are unable to refund orders lost by the carrier. However, we will assist you in filing a claim with the carrier if the package appears permanently lost after the estimated delivery window has passed.

 

Damaged Items: While all sales are final, we are dedicated to customer satisfaction. If you receive a box with a damaged or defective item, contact us within 7 days of delivery so we can investigate and "make it right" through a replacement or store credit.

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